Outings for congregations and senior centres are not about luxury. They are about boarding without a rush, a driver who is patient at the kerb, and getting everyone home tired in the good way.
This is some of the steadiest work we do, and it is the work where the driver matters most. Boarding takes longer. Someone needs a hand with the step. The stop is not always where the map says it should be. None of that is a problem when it has been planned for, and all of it is a problem when a vehicle is booked on price alone and arrives with a driver in a hurry.