Most operators list accessibility as a footnote and hope nobody asks. We would rather write it down, because the difference between a good experience and a bad one is almost entirely in the planning rather than the equipment.
What we need from you
- How many wheelchair positions, and whether any are power chairs — power chairs are heavier and change the vehicle we assign
- Whether passengers transfer to a seat or remain in the chair for the journey
- How many ambulatory passengers travel alongside, so we size the vehicle once rather than twice
- Anything about the pickup point that matters — a kerb, a slope, a car park between the door and the vehicle
What we do
- Assign a lift-equipped vehicle and confirm it in writing rather than verbally
- Build the extra boarding time into the schedule rather than taking it out of the trip
- Position as close to the entrance as the vehicle can legally get
- Secure every chair with four-point tie-downs before the vehicle moves
This pairs closely with our church and senior group outings, which is where most accessible bookings originate.
Specification
| Availability | Arranged on request rather than held in every tier — give us notice |
|---|---|
| Boarding | Hydraulic lift or ramp, with the driver operating it |
| Securement | Four-point tie-downs, fitted by the driver before the vehicle moves |
| Capacity | Varies by vehicle; ambulatory passengers travel in the same vehicle |
| Typical use | Senior and church outings, conferences, weddings, medical and family events |